What do I do if the wine you sent me is in poor condition?

If one of the wines you receive is in poor condition or bouchonné, contact us by sending an email to info@masrodol.com, and we will solve the problem. We will send you the bottle again ..

What do I have to do if my order arrives in poor condition?

If at the time of receiving an order you detect a wet box or suspect that a break may have occurred, do not accept the order and we can contact you to resolve the issue.

What should I do if my order is incomplete or does not match what I bought?

If we have made an error in the preparation of your order simply send an email to info@masrodo.com indicating your data, and we will replace it with the correct one at no cost; Or if you prefer, we will refund it.
Remember that before accepting any order, it is important that the content and status of the order is always verified and not accepted if any incident is detected.